Customer-Directed Service Programs

Modernize Your CDS Program with AllWork

Onboard, Manage, and Pay Caregivers — Compliantly and Efficiently

AllWork tailors its solutions to meet the unique requirements of different state, municipal, and population-specific Consumer-Directed (CDS) programs — while keeping the caregiver experience at the center of everything we do.

AllWork’s modern technology adapts to the varying needs of each program, helping you manage your caregiver workforce efficiently while reducing friction for everyone involved.

What is a Customer-Directed Service Program?

A Self-Directed Service (SDS) program is a type of government-funded care program that allows individuals to manage their own care services instead of receiving services only through traditional home care agencies.

The goal is personal choice, dignity, and independence — empowering people to live at home on their own terms while solving the national caregiver workforce shortage.

Who uses it?

People with disabilities who want to live independently at home
Seniors who need daily help but want familiar caregivers such as a family member or friend
Families who want to pay a relative or trusted friend for providing care

Examples of SDS programs:

Consumer Directed Personal Assistance Program (CDPAP) in New York
Participant-Directed Services under Medicaid Waivers in many states
Self-Directed Medicaid Waiver Programs for people with developmental disabilities

Bring the Power of Workforce Technology to Home-Based Care

Digital Time & Attendance

Integrated Payroll

Real-Time Reporting

Tools to Reduce Fraud

Ensure Full Compliance Every Step of the Way

Navigating the complex compliance landscape for CDS programs is challenging. AllWork makes it simple.

Employer of Record: We take on the administrative burden of employment so your program stays in compliance.

Built-in Tax Withholding & Benefits Administration: Automated processes help you meet IRS and Department of Labor requirements.

Audit-Ready Records: Detailed, accurate records for every visit, timesheet, and payment.

State & Regional CDS Compliance: Our platform is designed to support the unique requirements and regulations of different state and regional CDS programs.

Fully Integrated Electronic Visit Verification (EVV)

Meet state and federal EVV mandates without adding complexity.

GPS-Enabled Tracking: Confirm caregiver location and visit times in real-time.

Easy to Use: Intuitive for caregivers and program participants.

Automatic Compliance: EVV data feeds directly into time and attendance and payroll workflows.

Empower Your Caregivers With The Training They Need

Consumer-Directed Service programs rely on a dedicated workforce of caregivers, but keeping them trained, compliant, and prepared for changing requirements is no small task.

Our Learning Management Service gives your caregivers access to essential training, upskilling, and education tools, ensuring they have the knowledge and resources they need to deliver high-quality care and meet evolving program standards.

One Platform. Full Support.

Onboarding & Ongoing Education
AllWork provides clear, easy-to-access onboarding courses and continuous education modules to help caregivers build skills, follow best practices, and stay current with required certifications.

Flexible & Accessible Learning
Caregivers can complete training anytime, anywhere — from mobile devices or desktops — making it easy to fit learning into their busy schedules.

Adaptable to State & Regional Requirements

Every state and municipality has its own rules for CDS programs — from required training topics to reporting and documentation standards. AllWork’s LMS is built to adapt:

Support for unique state-mandated caregiver training requirements
Automated updates for changing regulations
Integration with Electronic Visit Verification (EVV) systems where needed